Legal

SMS Messaging Consent

Vytivo sends text messages to patients and providers of practices that use PracticeHQ, only at their request and after they opt in. This page explains the programs, how to opt in and out, and your rights.

Program Description

Vytivo offers two SMS programs for registered PracticeHQ users:

  • SMS Insights.Text a health question to our number and receive a secure link to view a personalized, AI-generated answer based on your health data. No protected health information (PHI) is ever sent via SMS. Only a secure, time-limited link is returned.
  • Appointment Reminders & Notifications. If your healthcare provider uses PracticeHQ, you may receive appointment reminders, confirmation requests, and care-related notifications. Reply YES to confirm or NO to cancel.

How to Opt In

Vytivo only sends SMS messages to users who have explicitly opted in. You will never receive messages without completing these steps:

  1. Verify your phone number. In your PracticeHQ account settings, enter your phone number and confirm it with a one-time verification code sent via SMS.
  2. Enable SMS Insights. During verification (or afterward in settings), check the "Enable SMS Insights" checkbox to consent to receiving messages. The checkbox includes this disclosure: "Allow Vytivo to send you secure links via SMS when you text health questions. Standard message rates apply. Reply STOP to opt out anytime."
Phone Verification & SMS Insights card showing phone number input and Verify button
Step 1: Enter your phone number and click Verify
OTP verification dialog with unchecked Enable SMS Insights checkbox and consent disclosure text
Step 2: Enter the verification code and check “Enable SMS Insights” to opt in

For appointment reminders, your healthcare provider enrolls you through PracticeHQ. You can opt out at any time by replying STOP.

How to Opt Out

You can stop receiving SMS messages at any time:

  • Reply STOP to any message from Vytivo. You will receive a confirmation and no further messages will be sent.
  • Disable in account settings. Toggle off "SMS Insights" in your profile, or remove your verified phone number entirely.

Other supported opt-out keywords: STOP, UNSUBSCRIBE, CANCEL, END, QUIT, STOPALL.

Help

Reply HELP to any Vytivo SMS for instructions. You can also contact us at support@vytivo.com for assistance.

Message Frequency & Rates

  • Message frequency varies based on your usage. You receive one reply for each question you text, plus appointment reminders if your provider enables them.
  • Message and data rates may apply. Contact your wireless carrier for details about your text messaging plan.
  • Vytivo is not responsible for charges from your mobile carrier.
  • Compatible with all major US carriers. Service may not be available on all carriers.

Privacy & Data Protection

  • Vytivo never sends protected health information via SMS. Only secure, time-limited links are transmitted.
  • Your phone number is stored securely and used exclusively for delivering the services described on this page.
  • We do not sell, rent, or share your phone number or opt-in data with third parties for marketing purposes.
  • For full details, see our Privacy Policy and Terms of Service.

Vytivo Inc.

Questions? Contact support@vytivo.com